Shipping & Returns Information
Dear Customer,
Thank you for your order; we hope it meets your quality expectations.
D.EXTERIOR always offers the possibility of returning goods purchased online within no more than 14 days of their receipt. To this end, to verify compliance with the aforementioned deadline, the delivery date of the products as shown by the delivery tracking system provided by the courier on their website will be considered valid.
D.EXTERIOR, while always offering free shipping, charges the costs for the return procedure to the customer.
The products must be returned in the same condition in which they were delivered. We therefore ask you to ensure that the products are intact and complete, never used, worn, or damaged in any way, and that they are returned accompanied by all the labels with which they were received. All products are shipped with a security tag (anti-theft device): the product return will not be accepted if the original security tag has been removed, broken, or tampered with.
If you intend to make a return, please follow the procedure below:
- Send a notification within the indicated time frame to the email address support@d-exterior.com, expressing your wish to make a return.
- Fill out the RETURN FORM received in all its parts and place it in the package to be returned. In case of loss, the form can be downloaded by clicking on this link
- Pack the goods in the same packaging in which they were received (or in similar packaging), attaching the ADHESIVE LABEL (included in the package) to the outside, which shows the address to which the return should be sent. If this label is lost, it can be reprinted by clicking this link
- Send the package back to the sender exclusively via courier (customer's choice), communicating the tracking number to the email address: support@d-exterior.com.
Upon receipt of the return, the goods will be examined, and within a maximum of 30 days, in the case of compliant goods, we will proceed with the refund of the amount paid using the same payment method used for the purchase of our products.
| AREA GEOGRAFICA DI DESTINAZIONE | TEMPI DI CONSEGNA STANDARD |
|---|---|
| Paesi dell'Unione Europea | Entro 2-5 giorni lavorativi dalla spedizione |
| Paesi extra Unione Europea | Entro 5 giorni lavorativi dalla spedizione |
All shipping options available for the order placed and its destination will be visible at checkout.
Shipping costs vary depending on the shipping service chosen and the destination country.
If the order exceeds the threshold of € 350.00, you will be eligible for free STANDARD shipping (2-5 business days).
If the established threshold is not reached, the costs for a single STANDARD delivery (2-5 business days) will be charged as listed below:
| Italia | €13,00 |
| Austria - Belgio - Croazia - Danimarca - Estonia - Finlandia – Francia – Germania - Grecia - Lussemburgo - Paesi Bassi - Polonia - Portogallo - Repubblica Ceca - Slovacchia - Slovenia - Spagna - Svezia – Ungheria | €19,00 |
| Estonia - Lettonia - Lituania - Romania | €38,00 |
| Bulgaria | €48,00 |
If DHL 48H delivery (2 working days) is selected, costs will vary as per the table below:
| Italia | €25,00 |
| Austria - Belgio - Danimarca - Estonia - Finlandia - Francia - Germania - Grecia - Lussemburgo - Paesi Bassi - Portogallo - Spagna - Svezia | €48,00 |
| Polonia - Repubblica Ceca - Romania - Slovacchia - Slovenia - Ungheria | €110,00 |
| Bulgaria - Croazia - Estonia - Lettonia - Lituania | €116,00 |
Returns and Withdrawal
The return request to D.Exterior must be made without undue delay within 14 (fourteen) days from the day of receipt of the order.
The shipment of the product must strictly take place within 21 (twenty-one) days from the day of receipt of the order; otherwise, the return cannot be accepted and shipping costs and any customs duties will be charged to you.
The direct costs for returning the goods will be borne by D.Exterior using our couriers: SDA for Italy and DHL for the rest of Europe.
If you use a courier other than SDA for Italy and DHL for the rest of Europe, the shipping costs and any customs duties will be at your expense.
To obtain return authorization and exercise your right of withdrawal, you must fill out the request form specifying the code of the product you wish to return.
Once you have obtained authorization, you may proceed with the return.
Without this authorization, you will not be able to proceed with the shipment.
ONLY the email address you used to place the order and access to your inbox.
You will receive an identification code in your inbox that will grant you access to your order. You will need to select the item you wish to return and submit the authorization request. You will then be able to print the e
How to proceed?
-Insert a copy of the purchase invoice inside the package
-Apply the carrier's return label to the package
-Drop off the package at the nearest SDA collection point if in Italy, or DHL if from the rest of Europe
SDA: https://www.poste.it/punto-poste/rete-punto-poste
DHL: https://www.dhl.com/global-en/microsites/ec/dhl-finder.html
Remember to ship the package within 21 (twenty-one) days from the day you received the order; otherwise, the return cannot be accepted and you will be charged for shipping costs and any customs duties.
The package will be shipped to:
COSE DI MAGLIA - S.R.L.
Via A. Volta Traversa I, 6/b - San Zeno Naviglio - Brescia
T. +39 030 346 3311
You will subsequently receive two more emails:
-Return management email: Your return has been processed and approved (it has been received by the warehouse).
-Refund confirmation email: Your refund has been processed by customer care and the amount will be returned to you without undue delay and, in any case, no later than 7/14 days from the exercise of the right of withdrawal according to the methods indicated in the store's general terms and conditions of sale.
The Products must be returned in the same condition as they were received, meaning in a perfect state of preservation, complete with all their elements, unused, provided with the original packaging and any attached manuals, labels, and tags attached to the product.
Returned products will be taken into custody and undergo an inspection to verify that they have been returned intact; to this end, it is advisable to cover the original product wrapping with other protective packaging that preserves its integrity and also protects it from writing or labels.
