Frequently Asked Questions
Generali
How can I place an order?
You can place an order simply by browsing our e-shop, selecting the items you wish to purchase, and adding them to your cart. When you are ready, click on the cart and follow the checkout process.
How can I know if my order is confirmed?
At the end of the purchase procedure, you will receive an order confirmation email containing a summary of the order we have received, along with a notice that we are processing it. Please be informed that the content of your order proposal can no longer be modified. Should you not receive the order receipt email within 24 hours of completing your purchase, we invite you to check your junk mail folder and, if necessary, contact us at customer@d-exterior.com to verify that the order was correctly received.
The emails will contain a summary of the order for each product.
Every order is subject to prior verification of product availability. You will be informed as soon as possible via email in the event that we are unable to fulfill your request, either partially or in full.
How should I wash the items I purchased?
Instructions on how to wash the garments are available in the product's technical data sheet under the heading “washing”. Furthermore, the label sewn into each garment features a QR CODE which, when scanned by your device, immediately and conveniently displays the washing instructions for that specific garment.
How can I choose the ideal size?
To help you choose the correct size, please consult the technical specifications sheet containing all the necessary information located next to each item. Alternatively, you can contact us by sending an email to: customer@d-exterior.com
Can I modify or cancel my order?
Once an order has been submitted, it can no longer be modified or cancelled. If it was submitted by mistake, please contact us immediately via the following email customer@d-exterior.com so that we can evaluate the situation. You may always exercise your right of withdrawal and, if your order has already been shipped, you can return it by following the procedures indicated in the dedicated section.
What happens if an item I want is out of stock?
If an item is out of stock, you can join our waiting list by sending an email to customer@d-exterior.com, specifying which garment, size, and color you would like. We will notify you as soon as it becomes available again.
How can I contact customer service?
You can contact us via email at customer@d-exterior.com, we will reply as soon as possible.
Where are D.exterior products made?
All D.exterior garments are made in Italy.
My account
Do I need to be registered to make a purchase?
You do not need to be registered to make purchases on our shop. However, we recommend that you create a personal account to access exclusive areas and services dedicated to our customers.
How should I proceed if I have forgotten my password?
To recover your password, you are invited to click the “Forgot password” link you will find in your login area and follow the instructions to reset your password.
How can I subscribe to the Newsletter?
To subscribe to our newsletter and stay up to date while also taking advantage of our promotions, enter your email address in the dedicated section at the bottom of the home page.
How can I unsubscribe from the newsletter?
You can proceed to unsubscribe from the Newsletter by clicking on the 'Unsubscribe' link, which you will find at the bottom of the Newsletters.
Shipping and returns
How long will it take to receive my order?
Delivery times depend on your shipping location. Generally, orders are shipped within 1-2 business days and take 3 to 7 business days at most to arrive; however, these timeframes may be subject to variations for reasons beyond our control.
Can I track my order?
Yes, after your order has been shipped, you will receive an email with the tracking number. You can use this number to follow the status of your shipment.
Can I return a product?
The request for a return to D.Exterior must be made without undue delay within 14 (fourteen) days from the day of receipt of the order.
The shipment of the product must strictly take place within 21 (twenty-one) days from the day of receipt of the order; otherwise, the return cannot be accepted and you will be charged for the shipping costs and any customs duties.
The direct costs for the return of the goods will be borne by D.Exterior using our couriers: SDA for Italy and DHL for the rest of Europe.
If, instead, you use a courier other than SDA for Italy and DHL for the rest of Europe, the shipping costs and any customs duties will be at your expense
How can I make a return?
Within 14 days of the Order delivery date, the Customer has the right to return the purchased goods at their own expense.
To this end, to verify compliance with the aforementioned deadline, the delivery date of the products resulting from the delivery tracking system made available by the courier on its website shall be considered valid.
If you intend to make a return, you must send a notice to that effect, within the indicated terms, to the following email address: support@d-exterior.com.
Subsequently, the Customer must fill out the return form in all its parts and send the products to be exchanged and/or returned at their own expense to Cose di Maglia s.r.l., attaching the adhesive label found inside the package; in case of loss of the label, it can be found at this link: shop.dexterior.it/reso
How many days do I have to return a product?
You can return a product within 14 days of receiving it. For more information, please consult the dedicated section.
Can I make a return even if I didn't place the order as a registered user?
Certainly. The return procedure is the same even if you placed an order as a guest.
How long does it take to receive a refund for a return?
Once the return is received at our warehouses, we will proceed to submit the refund request within a few days. Refund times vary depending on the payment method used at the time of the order. Generally, the procedure is completed within 14 days of receipt of the returned products. Any delays in viewing the refund may depend on the payment method used.
Payments
What payment methods do you accept?
The CUSTOMER may pay the price of the PRODUCTS and the relative delivery costs by credit card
By choosing the credit card option, the CUSTOMER will be redirected to the chosen Payment Gateway site to complete the transaction.
With NEXI XPay WEB, the most common credit cards are accepted, including prepaid and rechargeable cards belonging to the Visa, Mastercard and BancomatPay circuits, as well as the new GooglePay, SamsungPay, Apple Pay and My Bank systems.
